Jira Integration Troubleshooting

We noticed that our Jira integration is difficult to get running for some clients. So we have compiled a short list of helpful hints.

When I synchronize my Jira logs zero tasks get synchronized. How do I solve this?

Check first if you have logged time at least once to the issue with the account you use for synchronization. For this you normally use the Log Work function in Jira.

Second, check that you had the Jira issues assigned to the account you try to synchronize with. For example, if you work on issue MYPROJECT-115 ensure it has been assigned to you at least once.

Last but not least ensure you enter your username instead of email when you synchronize with Jira.

And please do not forget – you are always welcome to contact us at support@cronforce.com if you need any help.

The Cronforce.com Team

Watch our new video about time tracking in Jira

While filming the Jira time tracking addon video we thought why not update the integration video about initial time tracking in Jira . So here you go! We paid special attention to main workflows so we strongly recommend to watch the full video. You can pause the video and play again some trickier sections like configuring the integration with Jira. Time tracking in Jira has never been so easy and time efficient. Enjoy!

Hope this helps and keep in mind we are available 24/7 to help you with any requests you might have – feel free to contact us!

The Cronforce.com Team

Check out our Jira integration video tutorial

Many of you have asked how does the integration work. Our Jira integration tutorial outlined the major highlights, yet we want to give you complete overview of how powerful this integration could be. Enjoy our video tutorial that walks you through all tiny details from setting up the integration to filtering the relevant tasks.

Hope this helps and keep in mind we are available 24/7 to help you with any requests you might have – feel free to contact us!

About Cronforce

Cronforce is a leading provider of cloud-based Business Execution Software, and delivers time tracking, vacations management, budget controlling and workforce planning solutions for organizations of all sizes. A one of a kind fusion of dashboards and business tools it provides you and your clients with real-time overview and reports on business and project developments. Cronforce facilitates day-to-day business and enables managers to make data-driven decisions and increase efficiency. With Cronforce you can access your data easily, anywhere and any time!

The Cronforce.com Team