Supervisors: Why and How They Matter For Your Business

The world of entrepreneurship is far from being an easy environment to find yourself in. It’s intensive, highly competitive and requires of you – the business owner, both agility, flexible decision-making and relentless hardwork.

But above all, it needs you to have a steady, efficient team. For small businesses with a limited number of employees (say, less than 7), keeping your team in check and ensuring maximum capability and proper communication is not that hard. However, as enterprises grow, the links between employees and managers (and employees themselves) get weaker. The foundation you know as your business is threatened. You need a certain mediator to grease the wheels.

This is where supervisors step in.

It’s absolutely baffling how many SMBs forget about hiring supervisors or straight out underrate the role they have: even though their day-to-day operations actually have a dire need of such experts.

To be honest, some members of our team have seen the magic supervisors can perform in our previous jobs. That’s why you will find a built-in supervisor role across each of the features Cronforce has. It’s there: both in the personal time tracking feature, in the vacation & absences scheduler, and fair enough, in the project cost management tool too.

The 3 Main Roles of Supervisors

Let’s cut to the chase: what makes a supervisor so valuable? It’s just another person with another set of responsibilities in your small or medium-sized business, right?

Wrong. A supervisor is your very own Swiss army knife of tasks and communication facilitation. And that helps any business tremendously.

The Supervisor As A Peacekeeper

Sounds like coming straight from a warzone, but if you’ve had anything to do with enterprises of 20+ people (or even less!), you know how tough things can get. Bigger teams equal an increased possibility of interpersonal conflict and clashes between employees. However, managers don’t always have the time to be present and maintain order – which guarantees the situation spinning out of control, with your business suffering.

A supervisor is the exact solution to this problem. Serving as peacemakers, supervisors move in haste to subdue any vicious conflict and ensure proper day-to-day operations are resumed quickly. Even better – as supervisors are always among employees and know the environment perfectly, they can prevent vicious interpersonal conflict from arising in the first place. Something that is rather hard for people on the management level who have their own concerns and are quite busy to notice and monitor such things.

The Supervisor As A Mediator

If you noticed, we mentioned that the supervisor stands on a specific level: above the regular employee and below the manager. Aside from this giving proper insight on the communication dynamics in a team, this builds the role of the supervisors as a mediator between employees and management.

This is the person that will convey and report information across your small or medium-sized business’s levels, sparing you time and subduing the risk of miscommunications between higher-ups and employees. It might seem not that valuable to you, but wait until the workload and company size pile up. That’s where mediation becomes not only a recommendation, but a requirement for a properly functioning business.

The Supervisor As A Person Who Cultivates Talent

Don’t get things wrong: while friendly and warm when managing conflicts, any supervisor worth their soil is also quite stern. Company discipline is important, as is employee focus and productivity in routine operations.

But in this discipline a supervisor enforces lies another benefit for your small or medium-sized business: growing talent. A supervisor gauges the skills and abilities of the workforce and pinpoints the best way to enable their growth. Discipline is only worth it if there’s a direction, a purpose behind its enforcement. Think of it in this way – every employee is a studend in one way or another, as we always learn something new, no matter how good we are at what we do. The supervisor is a teacher – perhaps a bit strict, but always on the watch for where to channel this strictness to cultivate the talent of your employees.

Our Point of View

As mentioned earlier, many of us here at Cronforce have seen the wonders an experienced supervisor can do. Way too many business owners think that a supervisor’s value lies mainly in huge enterprises, but that’s actually not true at all. Small or medium-sized businesses also have a need for these experts, especially when you think about the ultra competitive environment of SMBs.

We created Cronforce for SMBs and a huge part of that involves thinking about how supervisors can become even more “super” in what they do. What would happen if you give them access to a powerful project management tool with a vacation scheduler and employee time tracking thrown in the mix?

You can do an experiment and give Cronforce a spin with a free trial waiting for you. We don’t want to be too cocky, but we’ve got a hunch that your supervisors will love it as much as you do.

The Team

How to avoid disputed bills and angry customers?

Probably many will agree that one of the most angering experiences is when a client disputes your consulting bill. The reason behind is usually trivial – miscommunication on how much a service will eventually cost your client. Some common disputes include:

  • The project took longer than anticipated and the number of billed hours increased
  • The hourly rates of the consultants were not communicated or have changed
  • The number of consultants involved went up
  • The delivered services are not considered relevant

First part of the solution is Communication, or in other words telling your client the exact number of resources, their billable rates and hours required.  Second part of the solution relates to establishing processes – always involve your client in your activities and offer transparency on what you deliver. An optimal solution is to track your time with the help of electronic timesheets. These not only enable you to efficiently keep track of your time but allow for your clients to log in and approve your entries. This way you detect inconsistencies early enough in your project, solve disputes before they escalate and surely foster a healthy relationship.

Not surprisingly offers such functionality. You only need to invite your client to join our cloud platform and then configure him as approver of your timesheet in the supervisor page. We are available 24/7 to help you with such requests or any others – feel free to contact us!

The Team